Return & Delivery Policy
At Pet World Indore, we want you to receive your order safely and exactly as expected. Please read the following policy carefully before placing your order.
No Refunds & No Replacements
All orders placed on Pet World Indore are non-refundable and non-replaceable.
Once an order has been successfully placed and delivered, we do not accept requests for:
- Refunds
- Product replacements
- Exchanges
- Change of product after delivery
- Change of size, color, quantity, or variant after delivery
Please make sure you carefully check the product details, specifications, size, quantity, and other information before placing your order.
Open Delivery Only
Pet World Indore supports Open Delivery only.
We strongly recommend that you open and inspect your package in the presence of the delivery partner before accepting the order.
Please check:
- Product condition
- Product quantity
- Visible damage
- Packaging condition
- Whether the product received matches your order
Important
Once the order has been accepted after delivery, no replacement or refund request will be entertained for issues that could have been identified during open delivery.
If you notice any visible issue with the package or product, please do not accept the delivery and immediately inform the delivery partner.
Please Check Your Order Before Accepting
Before accepting your package, please verify that:
✓ The package is in acceptable condition
✓ The product is the one you ordered
✓ The quantity is correct
✓ There is no visible damage
If you find any issue during open delivery, please notify the delivery partner immediately.
Before You Place Your Order
Because our products are non-refundable and non-replaceable, we recommend checking all product information carefully before ordering.
Please verify:
- Product name
- Product description
- Size / dimensions
- Quantity
- Variant
- Color or design, where applicable
- Price
- Delivery information
If you are unsure about a product, please contact our customer support team before placing your order.
Situations Where Refunds or Replacements Are Not Available
Refunds or replacements are not available for:
- Change of mind
- Incorrect product selection
- Incorrect size or variant selected by the customer
- Ordering the wrong quantity
- Personal preference
- Product no longer required
- Failure to inspect the order during open delivery
- Issues reported after accepting the delivery
- Damage that was visible at the time of delivery but not reported to the delivery partner
Delivery Inspection Process
Our recommended delivery process is simple:
01 — Receive the package
Ask the delivery partner to allow you to inspect the package.
02 — Open the package
Check the product and packaging carefully.
03 — Verify your order
Confirm that the product and quantity match your order.
04 — Report any visible issue immediately
If there is an issue, inform the delivery partner before accepting the package.
05 — Accept the order
Once you have inspected and accepted the order, the order is considered successfully delivered.
Why Open Delivery?
Open delivery helps you verify your order at the time of delivery and identify visible issues immediately.
For this reason, please do not skip the inspection before accepting your order.
Need Help?
If you have any questions about a product or your order, please contact our customer support team before accepting the delivery.
We are happy to help you with product information and order-related queries.
Important Policy Notice
By placing an order on Pet World Indore, you acknowledge and agree to our No Refund, No Replacement, and Open Delivery policy.
Please read this policy carefully before completing your purchase.
Thank you for shopping with Pet World Indore!